Frequently Asked Billing Questions

The pathology services reflected in the statement relate to the examination and interpretation of specimens. The Pathologist who provided the interpretation is a physician specialist who is directly involved in such services.

The Pathologist sending this bill is a private physician who works in association with the hospital.  You may or may not have met the billing physician depending on the type of services you received. Services were either performed by or directly supervised by the Pathologist who then interpreted the results and provided written and/or oral results to your personal physician.

Your bill from the hospital may include a separate charge for use of its equipment, supplies and technical personnel in connection with the pathology services.

Sometimes while providing preventive services, an underlying health issue is discovered. When that happens, the service becomes medically responsive, as opposed to preventive, in nature. The claim is then processed by your insurance company using your medical benefits.

The full balance is due on or before the due date shown on your billing statement.

Our coding is done by certified coders who have a strong understanding of coding regulations and requirements. They apply the most appropriate coding for the service provided based on the documentation recorded at the time of the service. While we’re happy to review coding to make sure it matches the documentation, we’re not able to make coding changes to facilitate additional payments by the insurance company.

Please contact our office at 704-973-5500 and one of our representatives will be happy to assist you with any updates or questions.

Patients often have different insurance coverage based on their particular policy and scope of benefits. It is important for a patient to understand their individual coverage for Pathology services.

Our billing representatives cannot interpret test results for the patient. Please speak to your doctor for an explanation of your results or to obtain a copy of your test report.

Sorry, we do not offer discounts for paying a medical bill in full.

Pap smears fall under one of two categories: screening or diagnostic.  Screening tests are preventive services that serve to detect disease in its early stages.   Diagnostic tests can be performed at any time, as long as there are symptoms and/or signs that suggest to your primary care provider that a condition or disease may be present, and a test is needed to confirm the diagnosis.  Once a diagnosis is made by the pathologist with abnormal findings, your pap smear will then become a diagnostic test.

We’re often able to file your Medicare Parts A and B claims for you. Medicare will then send payments directly to us. In the event you have supplemental Medicare benefits, we should discuss the best way to process your claims.

We offer interest-free repayment plans. The length of the repayment plan depends on the total balance due. You must set up a payment plan within certain parameters to avoid collection activity. Accounts that are not protected by a payment plan will continue to age and likely lead to external collection activity.

To get started, call us at 704-973-5500.

Federal Law prohibits sharing Protected Health Information (PHI) with anyone other than the patient, with limited exceptions. Written or verbal authorization from the patient is required in order to discuss their information with anyone else. This does not apply if your child is under the age of 18.